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Service & Support

Building lifelong relations through excellence in installation service and support

Effective Installation of your system is only the start of your customer journey. Our well-structured commissioning and training get you straight in the driving seat. Our ongoing service and support bring you safety and security.

Providing temperature monitoring to biggest names in the industry.

Ongoing Support

Looking after you and your system

Your Software and Support Package covers all your needs.

Training

Monika’s intuitive system has been designed with ease of use in mind. But to make sure you can get the most from your system, we provide comprehensive training resources to ensure you and your team can seamlessly accomplish your goals. These resources are an invaluable tool when bringing new staff on board to help train them on how to use Monika’s system, or simply as a refresher for more experienced members of the team.

Videos

Our library of training videos offers step-by-step instructions on system features and functionalities

Guides & Materials

Support your training process with in-depth information for system operation

Cloud Services

Our cloud services ensure your system runs smoothly with continuous support and updates.

Software Subscription

Gain access to the latest software features and improvements through our subscription service.

Cloud Hosting

Secure and reliable cloud hosting ensures your data is always accessible and protected.

Software Updates

Regular updates keep your system up-to-date with the latest features and security enhancements.

System Support

At Monika, we don’t just install your system and leave you to it. Our dedicated support team is always ready to assist you with any system-related issues, or provide friendly advice on how to effectively utilise Monika’s system. Got a question? Get in touch by emailing or phoning us, or head to our Contact page for more information.

Telephone Hotline

Access our dedicated telephone hotline for immediate support and assistance with any technical questions or problems. Phone +44 (0) 1664 420 022.

Email Contact

Get in touch with our dedicated customer service team who are happy to help, and will be able to arrange for an engineer to visit your site, or simply provide advice on how to get the most out of your Monika system.

Breakdown Cover

We offer comprehensive breakdown cover to minimise downtime and ensure your system is always operational.

Full Parts Cover

Complete coverage for all parts ensures that any necessary replacements are provided at no extra cost.

Free Call Out

Enjoy the convenience of free call-outs for any system issues, ensuring quick and efficient resolution.

Free On-Site Repairs

Our technicians will perform any necessary repairs on-site at no additional cost, minimising disruption to your operations.

Annual Service and Calibration

Regular service and calibration keep your system running at peak performance and in compliance with standards.

On-Site Sensor and Probe Calibration

Traceable to National Standards, we provide precise calibration of on-site sensors to ensure optimal accuracy and reliability.

Network Integrity Checks

Regular checks of network integrity ensure all system components are communicating effectively and securely.

Repetitive Alarm Review

We review and address repetitive alarms to prevent unnecessary disruptions and ensure system reliability.

Setup Process

Doing it right from day one

From identifying equipment to remote training, we ensure a seamless and efficient setup tailored to your needs.

Before we quote

We ensure a thorough understanding of your site and requirements. Following a detailed equipment assessment and insights into your existing practices, we can recommend the best solutions tailored to your specific needs.

Equipment Assessment

We identify all the equipment on site, where it is located, and how it needs to be monitored. Then we can assess the sensors, hubs and gateways you need.

Insights

We gain an understanding of your processes and your existing food safety practices to advise which Team Management devices you need.

Before we install

Before installation, we ensure that all preparatory steps are thoroughly completed. Once we’ve established which solutions are best suited for your business, we will provide you with all necessary documentation and credentials, ensuring a smooth and hassle-free installation process. Our aim is to lay a solid foundation, so everything is ready for a seamless setup.

ICT Packs

Will be supplied by our project manager

Credentials

Any safe contracting credentials you need are provided

When we install

During installation, our team ensures a seamless setup process tailored to your specific requirements. We handle the technical intricacies, allowing you to focus on your core operations without disruption.

System Commissioning

Our engineers will commission your system with default temperature ranges and other limits

Quality Assurance

We conduct rigorous testing to verify that all components are functioning correctly and meet your operational standards, ensuring a reliable and efficient system from day one.

After we install

Following the installation, we provide comprehensive remote training to help you adapt the system to your specific needs. Our team ensures that key members are proficient in operating the system, enabling smooth and effective integration into your daily operations. Our bank of training resources are then available to refer back to when bringing on new team members or for those that would like a refresher.

System Configuration

We train you remotely in adapting the system to your needs

System Operation

We train key team members remotely in operating the system

Ready to Discuss Your Requirements?

Get in touch with our friendly team for a FREE initial discovery call, with no obligations or expectations attached. Tell us about your needs, and we’ll tell you how we can help.

Call us on

+971 55 996 1827