Service & Support
Building lifelong relations through excellence in installation service and support
Effective Installation of your system is only the start of your customer journey. Our well-structured commissioning and training get you straight in the driving seat. Our ongoing service and support bring you safety and security.
Providing temperature monitoring to biggest names in the industry.
Ongoing Support
Looking after you and your system
Your Software and Support Package covers all your needs.
Training
We provide comprehensive training resources to ensure you and your team can effectively use the system.
Videos
Our library of training videos offers step-by-step instructions on system features and functionalities
Guides & Materials
Support your training process with in-depth information for system operation
Cloud Services
Our cloud services ensure your system runs smoothly with continuous support and updates.
Software Subscription
Gain access to the latest software features and improvements through our subscription service.
Cloud Hosting
Secure and reliable cloud hosting ensures your data is always accessible and protected.
Software Updates
Regular updates keep your system up-to-date with the latest features and security enhancements.
Data Services
We provide robust data services to manage, store, and analyse your system data efficiently.
System Support
Our support team is always ready to assist you with any system-related issues.
Telephone Hotline
Access our dedicated telephone hotline for immediate support and assistance with any technical questions or problems.
Breakdown Cover
We offer comprehensive breakdown cover to minimise downtime and ensure your system is always operational.
Full Parts Cover
Complete coverage for all parts ensures that any necessary replacements are provided at no extra cost.
Free Call Out
Enjoy the convenience of free call-outs for any system issues, ensuring quick and efficient resolution.
Free On-Site Repairs
Our technicians will perform any necessary repairs on-site at no additional cost, minimising disruption to your operations.
Annual Service and Calibration
Regular service and calibration keep your system running at peak performance and in compliance with standards.
On-Site Sensor Calibration
Traceable to National Standards, we provide precise calibration of on-site sensors to ensure accuracy and reliability, with traceability to national standards.
Factory Smart Probe Calibration
Our factory calibration service for smart probes ensures optimal performance and accuracy.
Sensor Positioning Checks
We conduct thorough checks of sensor positioning to ensure they are correctly placed for optimal monitoring.
Network Integrity Checks
Regular checks of network integrity ensure all system components are communicating effectively and securely.
Repetitive Alarm Review
We review and address repetitive alarms to prevent unnecessary disruptions and ensure system reliability.
Setup Process
Doing it right from day one
From identifying equipment to remote training, we ensure a seamless and efficient setup tailored to your needs.
Before we quote
We ensure a thorough understanding of your site and requirements. Our process includes a detailed equipment assessment and gaining insights into your existing practices. This allows us to recommend the best solutions tailored to your specific needs.
Equipment Assessment
We identify all the equipment on site, where it is located, how it needs to be monitored, and how the data is to travel to our cloud platform. Then we can assess the sensors, hubs and gateways you need.
Insights
We gain an understanding of your processes and your existing food safety practices. We can then advise on the Team Management devices you need.
Before we install
Before installation, we ensure that all preparatory steps are thoroughly completed. This includes providing you with all necessary documentation and credentials, ensuring a smooth and hassle-free installation process. Our aim is to lay a solid foundation, so everything is ready for a seamless setup.
ICT Packs
Will be supplied by our project manager
Credentials
Any safe contracting credentials you need are provided
When we install
During installation, our team ensures a seamless setup process tailored to your specific requirements. We handle the technical intricacies, allowing you to focus on your core operations without disruption.
System Commissioning
Our engineers will commission your system with default temperature ranges and other limits
Quality Assurance
We conduct rigorous testing to verify that all components are functioning correctly and meet your operational standards, ensuring a reliable and efficient system from day one.
After we install
Following the installation, we provide comprehensive remote training to help you adapt the system to your specific needs. Our team ensures that key members are proficient in operating the system, enabling smooth and effective integration into your daily operations.
System Configuration
We train you remotely in adapting the system to your needs
System Operation
We train key team members remotely in operating the system